The final call type is categorized into one of eight call groups for reporting purposes:Ĭalls initiated by the activation of an audible, silent, duress, and/or monitored alarm of a vehicle, residence, business, or other premise. Only contains a single call category.Ĭalls to provide assistance to medical or fire first-responders and other partner agencies.Ĭalls to provide assistance to partner agencies, including Portland Fire and Rescue, American Medical Response (AMR), and other law-enforcement agencies.Ĭalls to assist in the service of a warrant.Ĭalls related to non-criminal matters where police presence is requested to ensure the situation does not escalate.Ĭalls related to behavioral health, including crisis response, suicide attempts or threats, and transports to detox.Ĭalls related to private disputes where police presence may be necessary to ensure the safety of involved parties, including child custody issues, evictions, service of papers, etc.Ĭalls to take reports of missing or endangered persons.Ĭontacts with the community, such as dropping off food baskets and attending school events and community meetings. All additional call groupings may also result in a reported crime. "Suspicious", "Disturbance", "Unwanted Person"). "Juvenile Problem"), or situation that may or may not be related to crime (e.g. "School Incident", "TriMet"), people involved (e.g. These call types may not be descriptive of the potential type of crime, but rather a description of the location (e.g.
Call types in the "Disorder" grouping can be used to describe events that are not easy to categorize as criminal or civil based on the call data alone. Calls in the "Civil" grouping are generally related to non-criminal matters, but can also result in a reported crime.
Call types in the "Crime" grouping generally describe a reportable offense, but do not always resulted in a reported crime. Please note that calls in all groupings, not just the "Crime" group, can result in a reported crime. Definitions of call types are presented in the table below. These generalized groupings are intended to simplify analysis. The call types are categorized into one of eight call groups for reporting purposes.
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Call types are assigned based on the initial circumstances presented to the dispatcher and may not be a reflection of the full nature of the call. The Dispatched Calls for Service Dashboard presents statistics and information about the final call type of incidents in the City of Portland. Generally requires a single unit.Įach call for service is assigned a call type by the dispatcher based on the preliminary nature of the call. Multiple units may be necessary for these calls.Įvents that may no longer be in-progress, so immediate response is not as urgent. In-progress events without an immediate danger to persons or property. In-progress events where persons or high-value property are in immediate danger. A call for service can be escalated to a higher priority before being cleared if the nature of the incident changes and more police units are necessary. When a call for service is received by a dispatcher at BOEC, it is assigned a priority level based on the severity of the incident and is used to prioritize the police response. The Portland Police Bureau’s calls for service statistics focus on total police response and differ from the numbers provided by the Bureau of Emergency Communications (BOEC). The calls are primarily dispatched to locations within the City of Portland but also include calls where an officer assisted another agency, however calls outside of Portland's jurisdiction are excluded.
The Portland Police Bureau counts all calls for service where at least one Portland Police officer was dispatched or self-initiated a call. Self-initiated and directed calls are officer-initiated calls for service, which can be initiated in-person or scheduled in advance to proactively address a community issue. Dispatched calls are calls for police assistance that are generated by the community, through a call or text to 911 or the non-emergency line (50). Launch Dashboard Introduction to Calls for ServiceĬalls for service statistics are used to indicate the level of police activity in a defined area during a specific timeframe. Calls for service can be divided between dispatched calls and self-initiated/directed calls. This report is updated by the first business day after the 5th of the month.
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